RMA

  • RMA

    • Return Material Authorization (RMA) Process

    CG is committed to providing you with peace of mind. Our product quality assurance allows you to use it with confidence and enjoy a worry-free after-sales service experience.

    Service Center

    Contact Absen Global Customer Service Center

    Pack the RMA as CG

    CG will send customers the RMA# and shipping instructions after receive below information .

    Ship back the RMA to CG Repair Center

    Package modules in foam or materials sufficient to prevent damage and of a type that can be reused for return shipping.Each module must be isolated from contact with others with foam or other reusable materials.

    Repair and Return RMA

    If some or all products received fall into a category requiring a service fee Absen will issue a quote. Once payment has been processed the order will be placed in our service queue. A factory trained repair technician will complete the service and repackage the order in the shipping materials provided.

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